Due to both international health policies and the intimate nature of our products, we cannot accept returned underwear, swimwear and wrestling singlets.
For returns and exchanges on activewear, the expense of shipping back to DailyJocks is the responsibility of the buyer.
Please choose wisely, as we do not offer refunds for change of mind. We will however exchange activewear (excluding underwear and swimwear) for another product provided we are notified within 30 days of the purchase date. Any requests to exchange clothing outside of this timeframe will be dealt with at our discretion.
We do, however, take full responsibility for any errors in fulfilment (ie. incorrect size, item, quantity, or style). In this instance, please contact firstname.lastname@example.org for immediate assistance quoting your order # (or in the case of the Monthly Underwear Club) your username. We ask that you contact us within 10 days of delivery receipt in order to assure a timely resolution. Notification received after 60 days of the delivery distribution will be refunded or replaced at our discretion.
Note: A photo of the incorrect item will be required.
All Sale items are Final Sale.
Missing Order PolicyOnce shipped, orders are approximately delivered as follows:
- 7-10 Days within Australia
- New Zealand: 7-10 days
- UK and USA: 2-3 weeks
- Europe: 2-4 weeks
- Canada: 4-8 weeks
- South America: 8-12 Weeks
- Asia: 3-4 weeks
- India, Malaysia, Indonesia, Phillipines, Thailand: 6-8 weeks
- South Africa, Africa: 6-8 weeks
- Russia: 6 weeks
- United Arab Emirates: 3-4 weeks
Please Note: If you need to urgently update the details for a current order, please contact us ASAP at: email@example.com. We will try to be of assistance if the order has not been completed/shipped; however, we are not responsible for any orders placed with incorrect or incomplete shipping details. Any replacements/refunds will be at our discretion.
Please Note: Monthly Underwear Club members are encouraged to make updates to their mailing address and size/style preferences in a timely manner. These updates need to be made or requested more than 7 days prior to the member’s monthly processing date. The processing date is based on the date your joined the club. For example, if you joined on January 13th, your processing date would be on the 13th of every month and you would need to update your profile before the 6th of the month for any changes to be processed accordingly.